2011-09-29

Successful coaching and council which is best - part 2

Drew Stevens

Counseling is essential to improving organizational performance yet few managers ever engage systematically and most don't effectively engage in it at all. The reason being is that many managers might believe that counseling requires too much time and effort of which they don't have and that the employee might actually engage them in too much conflict.

 

Here are some simple steps to help you through the counseling process: 

  1. Determine if the poor performance is caused by a lack of skills or simply a poor attitude.
  2. Focus on the behavior of the individual.
  3. Get agreement on the standard and the actual performance.
  4. Discuss the impact of the performance on others in the organization. Remember here to keep things objective never personal.
  5. Discuss the alternatives and consequences and actually have the employee, suggest some solutions.
  6. Establish action plans and dates so that the employee can be held to accountability standards.
  7. Constantly review and monitor the process.
  8. White down everything and keep accurate notes.
  9. Make decisions when necessary about future plans for the employee.

 

While this may seem like a very detailed plan to improve performance the sequence actually is faster than simply dealing with the issue in a casual manner or hoping that it will simply go away. The process lends itself to compliance, to human resource management and in helping you to coach your way to individuals with rotten attitudes.

 


Drew Stevens PhD works with organizations that struggle with productivity that effects profits. Dr. Drew works with senior officers and their direction reports to dramatically increase relationships that build higher morale. He can be reached through his website at www.stevensconsultinggroup.com © 2011. Drew Stevens PhD. All rights reserved.

2011-09-02

How to resolve the morale issue at work - part 2

Drake Editorial Team

Issues of low morale and productivity are onerous, volatile, and difficult to control. There is a need for management, the organization, and the individual to assist with success factors.

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2016-06-17

The ultimate guide to succession planning

Drake Editorial Team

Entrepreneurs need plenty of self-assurance to succeed in their chosen industry. Unfortunately, entrepreneurs are often guilty of focusing on building the business around themselves and forgetting to consider what happens to the business after they are gone.

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2016-10-03

Profiting from business challenges

Jim Dawson

All businesses face challenges, but not all businesses have a strategy for turning challenges into profitable solutions...

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